You shouldn’t do calls with your customers! Here are 5 reasons why!
While communication with clients is crucial for business success, there are situations where avoiding phone calls may be considered.
Here are five reasons why you might want to minimize or avoid calls with clients:
Miscommunication and Lack of Documentation:
Phone conversations may lead to misunderstandings or misinterpretations of information. Unlike written communication, verbal discussions lack a tangible record. This can result in disputes or confusion later on, especially if there are no detailed notes or transcripts of the conversation.
For some design jobs, it would be also easier to communicate with sketches, examples, or mood boards.
Time Constraints:
You and your clients may have busy schedules. Coordinating a suitable time for a call can be challenging, and the conversation itself may take longer than anticipated.
Written communication, such as emails or messages, allows both parties to respond at their convenience without the need for real-time availability.
So everyone can work at their own pace.
Preference for Asynchronous Communication:
Some individuals may prefer written communication because it provides the opportunity to carefully compose and review messages.
This is especially true for introverted or reflective personalities who may find phone calls more taxing than written exchanges.
As an introverted personality, you can easily get intimidated by your clients, especially when they have a more outgoing personality.
Global or Remote Collaboration:
In an increasingly globalized and remote work environment, clients and team members may be located in different time zones. Coordinating phone calls across multiple time zones can be challenging and may disrupt work-life balance. Asynchronous communication methods, such as email or project management tools, allow for more flexibility.
Your working hours may not be the same as the ones of your customers.
Work-life balance is key, so don’t waste your time off from work with calls.
Recording and Privacy Concerns:
Privacy regulations and company policies may restrict the recording of phone calls, and not all parties may be comfortable with the idea. In contrast, written communication can be more easily managed in terms of privacy and data protection.
It’s important to note that while these reasons may justify a preference for written communication in certain situations, there are also instances where phone calls are essential for building relationships, addressing complex issues, or providing a personal touch to communication. The choice between written and verbal communication methods should be made based on the specific needs and preferences of both parties involved.
